INFORMAZIONI SULLE SPEDIZIONI
TOO COOL FOR FUR orders are delivered Monday to Friday from 9:00 to 17:00. All delivery options relevant to the order and destination will be displayed at checkout.
Delivery is expected within 2-4 days on the Italian territory and within 3-7 days & nbsp; to Europe and the rest of the world.
Please note that our shipping times should be used only as a guide and may undergo changes that cannot be foreseen at the time of ordering.
TOO COOL FOR FUR cannot take responsibility for customs clearance delays or failed payment failures, but we will try to minimize any delays.
DUTIES and TAXES
We include the cost of taxes and duties on your items for the following countries / regions without requiring additional payments upon delivery of the order: ITA and EU. For all shipments outside the national and European territory we expect a surcharge of € 45.00 (for shipping costs).
In the event of customs clearance, it will be your responsibility to pay any surcharge directly to the courier to release your order
After placing your order, you will receive an email containing all the details regarding your purchase. You may be contacted if we need further information to verify your payment. Once your order is approved, the shipment will be processed within the times specified in the previous paragraph. To track your shipment you can consult the tracking number we will provide you.
Since your purchase will soon be ready for shipment, please contact customer service no later than 12 hours to cancel or make changes to your order
If the cancellation request is received after 12 hours you will be responsible for the cost and collection of the items.
& nbsp; Depending on where you live, you can cancel the order based on the CCR (Consumer Contracts (Information, cancellation and additional charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our return conditions. However, you will be responsible for the cost and collection of the items you have ordered.
Once your package has been received and accepted in our office and the conditions of the items are satisfied, the refund will be completed via the original payment method, excluding shipping costs. We will keep you updated at every step.
In case you prefer it, we can issue a credit on TOO COOL FOR FUR and the amount will be applied at the time of delivery to your next purchase on our site.
Returned items must meet our criteria
- Items must be returned unworn, undamaged and unused with all tags attached and original packaging included
- When trying on a garment please do not damage the packaging and / or the fabric
- If an item has a security tag, the item must be returned with the tag in its original location
Be careful when trying on purchases so that you can return them in the same condition in which they were shipped.
Returns that do not meet our policies will not be accepted.
The collection is free. Your return must arrive at TOO COOL FOR FUR within 14 days from the delivery date. We recommend that you book
collect it within 7 days from the delivery date to make sure it arrives within the established deadlines.
TO BOOK A FREE COLLECTION
- Contact customer service:
+39 0823 696196
- We will send you a confirmation email with all the details you need to complete the return
- Place all items with their original packaging inside the TOO COOL FOR FUR box if your order contains multiple items you will need to return the items you intend to return in a single tranche.
- Prepare the package by gluing the return label that you received together with the item purchased on the outside.
- Keep a copy of the return label. To check the delivery status of your package with our carrier, use the tracking number provided.