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Returns and Refunds

RETURN PROCEDURE

The collection is free. Your return must arrive at TOO COOL FOR FUR within 14 days from the delivery date. We recommend that you book the collection within 7 days from the delivery date to make sure it arrives within the established deadlines.

TO BOOK A FREE COLLECTION

  1. Contact customer service:

customerservice@toocoolforfur.com

+39 0823 696196

  • We will send you a confirmation email with all the details you need to complete the return
  • Place all items with their original packaging inside the TOO COOL FOR FUR box if your order contains multiple items you will need to return the items you intend to return in a single tranche.
  • RETURN PROCEDURE

The collection is free. Your return must arrive at TOO COOL FOR FUR within 14 days from the delivery date. We recommend that you book the collection within 7 days from the delivery date to make sure it arrives within the established deadlines.

DEFECTIVE ITEMS

It is our goal that every item arrives in excellent condition and we hope you are always thrilled with your purchase. If you receive an item in a condition that does not match the description on the site or is damaged, please notify customer service as soon as possible. If possible, we will send a replacement or a full refund of the defective item.

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